:root{--nav:#103b67;--nav2:#0c2f53;--accent:#42c4dd;--accent2:#6fd0e1;--lime:#a8d647;--coral:#ec7c6c;--blue:#4ca9cf;--green:#9ed34f;--ink:#3c4d5c;--muted:#7890a0;--bg:#eef4f7;--panel:#fff;--line:#d9e4e9;--shadow:0 10px 28px rgba(34,65,88,.08)}*{box-sizing:border-box}body{margin:0;font:14px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink)}.hidden{display:none!important}button,input,textarea,select{font:inherit}.wide{width:100%}.btn,.action-btn,.icon-btn{border:1px solid #cfdce3;background:#fff;color:#405564;border-radius:8px;padding:9px 12px;cursor:pointer}.btn:hover,.action-btn:hover,.icon-btn:hover{border-color:#9fc7d5}.btn.primary{background:#43bfd6;border-color:#43bfd6;color:#fff;font-weight:700}.btn.blue{background:#4ca9cf;border-color:#4ca9cf;color:#fff}.btn:disabled{opacity:.55;cursor:not-allowed}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:linear-gradient(135deg,#eef7fa,#d9edf2)}.login-card{width:min(460px,100%);background:#fff;border:1px solid #d6e4ea;border-radius:18px;padding:30px;box-shadow:0 24px 70px rgba(48,88,112,.14)}.login-mark,.rail-logo{display:grid;place-items:center;border-radius:50%;background:linear-gradient(135deg,#49c3dd,#7fd6e7);color:#fff;font-weight:900}.login-mark{width:52px;height:52px;margin-bottom:18px;font-size:22px}.login-card h1{font-size:17px;letter-spacing:.08em;margin:0 0 28px;color:#244862}.login-card h2{font-size:26px;margin:0 0 8px}.login-card p,.muted{color:var(--muted)}.field{margin:14px 0}.field label{display:block;font-size:12px;color:#6f8798;margin-bottom:6px}.field input,.field textarea,.field select,.toolbar input,.toolbar select,.comment-compose select{width:100%;border:1px solid #d5e2e8;border-radius:8px;padding:10px 12px;background:#fff;color:#39505f}.security{margin-top:18px;padding-top:14px;border-top:1px solid #e0e9ee;color:#7d909c;font-size:12px}.success,.notice,.error{padding:11px 13px;border-radius:8px;margin:12px 0}.success{background:#e7f8ef;color:#2f7652;border:1px solid #bfe6d0}.notice{background:#fff6d9;color:#806c27;border:1px solid #ead78e}.error{background:#ffe8e7;color:#9a4b47;border:1px solid #efbbb7}.app-shell{min-height:100vh;display:grid;grid-template-columns:88px 1fr}.rail{background:linear-gradient(180deg,var(--nav),var(--nav2));color:#fff;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;z-index:5;box-shadow:4px 0 18px rgba(25,57,82,.12)}.rail-brand{height:82px;display:grid;place-items:center;border-bottom:1px solid rgba(255,255,255,.12);font-size:10px;letter-spacing:.08em}.rail-logo{width:38px;height:38px;font-size:16px}.rail-brand span{display:none}.nav{flex:1;overflow:auto;padding:8px 0}.nav button,.rail-bottom button{width:100%;background:transparent;border:0;color:#dce9f2;display:flex;flex-direction:column;align-items:center;gap:5px;padding:10px 5px;cursor:pointer;font-size:10px;line-height:1.1}.nav button svg,.rail-bottom svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.nav button.active,.nav button:hover,.rail-bottom button:hover{background:rgba(255,255,255,.12);color:#fff}.rail-bottom{border-top:1px solid rgba(255,255,255,.1)}.workspace{min-width:0}.top-header{height:72px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 24px;position:sticky;top:0;z-index:4}.breadcrumbs{font-size:13px;color:#728796}.header-actions{display:flex;align-items:center;gap:8px}.icon-btn{width:38px;height:38px;padding:0;border-radius:50%}.profile-chip{display:flex;align-items:center;gap:10px;margin-left:8px}.profile-chip .avatar{width:36px;height:36px;border-radius:50%;background:#55c1da;color:#fff;display:grid;place-items:center;font-weight:800}.profile-chip strong{display:block;font-size:13px}.profile-chip span{display:block;font-size:11px;color:#738898}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:#73c55c;margin-right:4px}.main{padding:26px;max-width:1600px;margin:auto}.hero-head,.section-head,.panel-head,.ticket-head{display:flex;align-items:center;justify-content:space-between;gap:16px}.hero-head h1,.section-head h1{font-weight:500;font-size:34px;margin:0;color:#536875}.hero-head p,.section-head p{margin:5px 0 0}.clock-card{text-align:right;color:#6d8290}.clock-card strong{display:block;font-size:28px;font-weight:500;color:#576b78}.kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(160px,1fr));gap:16px;margin:22px 0}.kpi-grid.five{grid-template-columns:repeat(5,minmax(150px,1fr))}.kpi{background:#fff;border:1px solid #e0e8ec;border-radius:12px;padding:18px 20px;box-shadow:var(--shadow);min-height:120px;display:flex;flex-direction:column;justify-content:space-between}.kpi span{font-size:13px;color:#697e8b}.kpi strong{font-size:46px;font-weight:500}.kpi.cyan strong{color:#4bb9d3}.kpi.blue strong{color:#55b2d4}.kpi.lime strong{color:#a7ce4b}.kpi.coral strong{color:#e77d6d}.kpi.green strong{color:#9bc94c}.dashboard-grid{display:grid;grid-template-columns:1.15fr 1.1fr .6fr;gap:16px}.white-panel{background:#fff;border:1px solid #e1e8ec;border-radius:12px;padding:18px;box-shadow:var(--shadow)}.white-panel h2,.white-panel h3{margin-top:0;color:#596d79;font-weight:500}.compact-stat{display:flex;flex-direction:column;justify-content:center;min-height:200px}.compact-stat strong{font-size:54px;color:#9fc748;font-weight:500}.bar-chart{display:flex;align-items:flex-end;gap:26px;height:260px;padding:30px 12px 12px}.bar-item{flex:1;text-align:center;min-width:80px}.bar{border-radius:5px 5px 0 0;background:linear-gradient(180deg,#53bdd5,#83d2e2);min-height:10px;position:relative}.bar b{position:absolute;top:-24px;left:0;right:0;color:#5f7480}.bar-item span{display:block;margin-top:8px;color:#7a8e9b;font-size:12px}.ghost{border:0;background:transparent;color:#52a9c3;cursor:pointer}.table-wrap{overflow:auto}.table-wrap.light{border:1px solid #e1e8ec;border-radius:10px;background:#fff}table{width:100%;border-collapse:collapse;min-width:760px}th,td{text-align:left;padding:12px 13px;border-bottom:1px solid #e7edf0;vertical-align:top}th{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:#8b9ca7;background:#f8fafb}tr:last-child td{border-bottom:0}.ticket-row{cursor:pointer}.ticket-row:hover,.ticket-row:focus{background:#f3f9fb;outline:none}.ticket-link{color:#3fa9c4}.pill{display:inline-flex;padding:4px 8px;border-radius:999px;background:#eef5f8;color:#627d8c;font-size:11px;text-transform:uppercase}.p1{color:#bf554e;background:#fdeceb}.p2{color:#a6741c;background:#fff6dd}.p3{color:#4289a9;background:#eaf7fb}.p4{color:#5d966b;background:#edf8ef}.toolbar.lightbar{display:flex;gap:10px;align-items:center;margin:16px 0;padding:12px;background:#fff;border:1px solid #e1e8ec;border-radius:10px}.toolbar.lightbar input{flex:1}.empty{padding:28px;text-align:center;color:#82939d}.empty.compact{padding:12px}.module-grid{display:grid;grid-template-columns:repeat(3,minmax(220px,1fr));gap:16px}.card{background:#fff;border:1px solid #e1e8ec;border-radius:12px;padding:18px;box-shadow:var(--shadow)}.card h3{margin:4px 0;color:#536b78}.kicker{font-size:11px;text-transform:uppercase;color:#44a9c2;letter-spacing:.05em}.chat,.split{display:grid;grid-template-columns:1fr 1fr;gap:16px}.messages{height:420px;overflow:auto;border:1px solid #dfe8ec;border-radius:10px;padding:14px;background:#f8fbfc}.msg{max-width:86%;padding:10px 12px;border-radius:10px;margin:8px 0;white-space:pre-wrap}.msg.user{margin-left:auto;background:#d9f1f7}.msg.ai{background:#fff;border:1px solid #dbe7eb}.msg.system{max-width:100%;background:#fff5d9;color:#7a6928;border:1px solid #ebd78b}.composer{display:flex;gap:10px;margin-top:10px}.composer textarea{flex:1;border:1px solid #d5e2e8;border-radius:8px;padding:10px}.summary pre,.article-body,.ai-box{white-space:pre-wrap;word-break:break-word;border:1px solid #dce7eb;border-radius:8px;padding:12px;background:#f8fbfc;color:#526977}.summary pre{min-height:250px}.summary-actions,.row{display:flex;gap:8px;flex-wrap:wrap}.row{justify-content:flex-end;margin-top:16px}.modal{position:fixed;inset:0;background:rgba(25,45,58,.45);display:grid;place-items:center;padding:18px;z-index:20}.modal-card{width:min(720px,100%);max-height:94vh;overflow:auto;background:#fff;border-radius:14px;padding:22px;box-shadow:0 28px 80px rgba(26,56,75,.25)}.ticket-workspace{width:min(1450px,97vw);padding:0;overflow:hidden}.halo-ticket{background:#f5f8fa}.ticket-head{padding:18px 20px;background:#fff;border-bottom:1px solid #e0e8ec;align-items:flex-start}.ticket-head h2{margin:4px 0 0;color:#526976;font-size:22px;font-weight:500}.ticket-head-actions{display:flex;gap:7px;flex-wrap:wrap;justify-content:flex-end}.action-btn{font-size:12px;padding:8px 10px}.stage-strip{display:flex;margin:16px 20px 0;max-width:560px}.stage-strip span{flex:1;background:#e7ecef;color:#738994;padding:10px 16px;position:relative;text-align:center}.stage-strip span+span:before{content:"";position:absolute;left:-12px;top:0;border-top:19px solid transparent;border-bottom:19px solid transparent;border-left:12px solid #fff}.stage-strip .done{background:#6fc5d9;color:#fff}.stage-strip .active{background:#3bb5d1;color:#fff}.ticket-tabs{display:flex;gap:24px;padding:14px 20px 0;border-bottom:1px solid #dce5e9;background:#fff;overflow:auto}.ticket-tabs button{border:0;background:transparent;color:#708793;padding:0 0 12px;white-space:nowrap;cursor:pointer}.ticket-tabs .active{color:#419db8;border-bottom:3px solid #49b9d3}.ticket-layout{display:grid;grid-template-columns:minmax(0,1.7fr) 390px;gap:16px;padding:18px 20px}.ticket-main-column,.ticket-side-column{display:flex;flex-direction:column;gap:16px}.sla-card{background:linear-gradient(135deg,#f6a261,#ef8158);color:#fff;border-radius:10px;padding:18px;display:grid;gap:5px;box-shadow:var(--shadow)}.sla-card span{font-size:11px;opacity:.9}.sla-card b{font-size:13px}.detail-list dl{display:grid;grid-template-columns:130px 1fr;gap:8px 12px}.detail-list dt{font-size:11px;color:#8b9ca7}.detail-list dd{margin:0;color:#586e7b}.long-text{white-space:pre-wrap;color:#5a6f7b}.comment-list{display:flex;flex-direction:column;gap:10px;max-height:340px;overflow:auto}.comment-card{border:1px solid #dce7eb;border-radius:8px;padding:12px;background:#fafcfd}.internal-comment{background:#fff8e6;border-color:#eedb9c}.comment-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:11px;color:#8799a4}.comment-meta strong{color:#526976}.comment-compose{display:flex;gap:8px}.comment-compose select{flex:1}.timeline{border-left:2px solid #d1e1e7;padding-left:14px}.timeline-item{margin:0 0 16px;display:flex;flex-direction:column;gap:2px}.timeline-item strong{color:#536c79}.timeline-item small{color:#8da0aa}.calendar-shell{background:#fff;border:1px solid #e0e8ec;border-radius:12px;box-shadow:var(--shadow);padding:18px}.calendar-toolbar{display:flex;justify-content:center;align-items:center;gap:12px;margin-bottom:16px}.calendar-grid{display:grid;grid-template-columns:repeat(7,1fr);border-top:1px solid #e5ecef;border-left:1px solid #e5ecef}.calendar-day{min-height:100px;border-right:1px solid #e5ecef;border-bottom:1px solid #e5ecef;padding:8px;color:#748995}.inline-link{color:#3e9fb9}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media(max-width:1200px){.kpi-grid.five{grid-template-columns:repeat(3,1fr)}.dashboard-grid{grid-template-columns:1fr 1fr}.compact-stat{grid-column:1/-1}.ticket-layout{grid-template-columns:1fr}.ticket-side-column{display:grid;grid-template-columns:1fr 1fr}.ticket-side-column .sla-card{grid-column:1/-1}}@media(max-width:900px){.app-shell{grid-template-columns:64px 1fr}.rail{width:64px}.nav button span,.rail-bottom span{display:none}.main{padding:16px}.top-header{padding:0 14px}.profile-chip>div:last-child{display:none}.kpi-grid,.kpi-grid.five,.dashboard-grid,.split,.chat,.module-grid{grid-template-columns:1fr 1fr}.ticket-side-column{grid-template-columns:1fr}.hero-head h1,.section-head h1{font-size:28px}.ticket-head{flex-direction:column}.ticket-head-actions{justify-content:flex-start}}@media(max-width:620px){.kpi-grid,.kpi-grid.five,.dashboard-grid,.split,.chat,.module-grid{grid-template-columns:1fr}.clock-card{display:none}.top-header{height:58px}.main{padding:12px}.rail{height:100vh}.ticket-layout{padding:12px}.ticket-tabs{gap:14px}.stage-strip{margin:12px}.ticket-workspace{width:100vw;max-height:100vh;border-radius:0}.modal{padding:0}.detail-list dl{grid-template-columns:1fr}.toolbar.lightbar{flex-direction:column;align-items:stretch}}

/* Service Hub finish-quality overrides */
html,body{min-height:100%;background:#f3f6f8}.app-shell{grid-template-columns:104px minmax(0,1fr)}.rail{box-shadow:none;border-right:1px solid rgba(255,255,255,.08)}.rail-brand{height:88px;gap:4px}.rail-brand span{display:block;color:#fff;font-weight:700;font-size:9px;letter-spacing:.12em}.rail-logo{width:42px;height:42px}.nav{padding:6px 0 10px;scrollbar-width:thin}.nav button,.rail-bottom button{min-height:62px;padding:8px 4px;border-left:3px solid transparent;transition:background .16s ease,border-color .16s ease,color .16s ease}.nav button svg,.rail-bottom svg{width:23px;height:23px}.nav button.active{background:rgba(255,255,255,.14);border-left-color:#66d2e6}.nav button span,.rail-bottom span{max-width:92px;text-align:center;line-height:1.15}.top-header{height:64px;padding:0 22px;box-shadow:0 1px 0 rgba(37,74,95,.03)}.breadcrumbs{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:#82939d}.main{max-width:none;margin:0;padding:22px 24px 36px}.hero-head,.section-head{align-items:flex-end}.hero-head h1,.section-head h1{font-size:30px;font-weight:600;color:#435d6a}.hero-head p,.section-head p{font-size:13px}.clock-card{background:#fff;border:1px solid #e0e8ec;border-radius:10px;padding:10px 14px;min-width:190px;box-shadow:0 4px 14px rgba(39,71,91,.05)}.clock-card strong{font-size:22px}.kpi-grid{gap:12px;margin:18px 0}.kpi{min-height:104px;border-radius:8px;padding:14px 16px;box-shadow:0 3px 12px rgba(35,67,88,.05);border-top:3px solid #d6e5ea}.kpi.cyan{border-top-color:#4bb9d3}.kpi.blue{border-top-color:#55b2d4}.kpi.lime{border-top-color:#a7ce4b}.kpi.coral{border-top-color:#e77d6d}.kpi.green{border-top-color:#9bc94c}.kpi strong{font-size:38px}.dashboard-grid{gap:12px}.white-panel,.card,.calendar-shell{border-radius:8px;box-shadow:0 3px 14px rgba(34,65,88,.055)}.white-panel{padding:16px}.panel-head{padding-bottom:8px;border-bottom:1px solid #edf2f4}.table-wrap.light{border-radius:8px}th{position:sticky;top:0;z-index:1;background:#f4f7f9;color:#6e8491;font-weight:700}th,td{padding:10px 12px}.ticket-row:hover{background:#eef7fa}.toolbar.lightbar{padding:10px;border-radius:8px}.btn,.action-btn,.icon-btn{border-radius:6px}.btn.primary,.action-btn:hover{box-shadow:0 2px 6px rgba(48,159,186,.12)}.modal{background:rgba(30,48,59,.52);backdrop-filter:blur(2px)}.ticket-workspace{width:min(1560px,98vw);max-height:96vh;border-radius:10px}.ticket-head{padding:15px 18px}.ticket-head h2{font-size:20px;font-weight:600}.ticket-head-actions{max-width:720px}.action-btn{padding:7px 9px;background:#f9fbfc}.stage-strip{margin:12px 18px 0;max-width:660px}.stage-strip span{padding:8px 14px;font-size:12px}.stage-strip span+span:before{border-top-width:17px;border-bottom-width:17px}.ticket-tabs{gap:18px;padding:12px 18px 0}.ticket-tabs button{font-size:12px;font-weight:600}.ticket-layout{grid-template-columns:minmax(0,1fr) 360px;gap:12px;padding:14px 16px 18px}.ticket-main-column,.ticket-side-column{gap:12px}.ticket-side-column{position:sticky;top:0;align-self:start}.sla-card{border-radius:8px;padding:14px}.detail-list dl{grid-template-columns:120px 1fr;gap:7px 10px}.comment-card{border-radius:6px;padding:10px}.comment-list{max-height:280px}.messages{height:360px}.module-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px}.card.list-card{cursor:pointer;transition:transform .14s ease,box-shadow .14s ease}.card.list-card:hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(34,65,88,.09)}.calendar-day{min-height:116px}.calendar-day.head{min-height:auto;background:#f5f8fa;font-weight:700;color:#5e7480}.calendar-day span{display:block;margin-top:6px;padding:5px 6px;border-radius:5px;background:#e9f6f9;color:#3b879b;font-size:11px}.progress-track{height:6px;background:#e7eef1;border-radius:999px;overflow:hidden;margin-bottom:4px}.progress-track span{display:block;height:100%;background:#4ebbd2}.btn.tiny{padding:5px 8px;font-size:11px}.module-list{min-height:100px}
@media(min-width:1500px){.main{padding-left:30px;padding-right:30px}.dashboard-grid{grid-template-columns:1.2fr 1fr .52fr}.kpi-grid.five{grid-template-columns:repeat(5,minmax(170px,1fr))}}
@media(max-width:1100px){.app-shell{grid-template-columns:78px minmax(0,1fr)}.rail-brand span,.nav button span,.rail-bottom span{display:none}.nav button,.rail-bottom button{min-height:50px}.ticket-side-column{position:static}}
@media(max-width:760px){.app-shell{grid-template-columns:60px minmax(0,1fr)}.rail{width:60px}.rail-brand{height:62px}.rail-logo{width:34px;height:34px}.nav button svg,.rail-bottom svg{width:20px;height:20px}.main{padding:14px}.top-header{padding:0 12px}.header-actions{gap:4px}.profile-chip{margin-left:2px}.hero-head,.section-head{align-items:flex-start;flex-direction:column}.kpi-grid,.kpi-grid.five,.dashboard-grid,.split,.chat,.module-grid{grid-template-columns:1fr}.ticket-layout{grid-template-columns:1fr}.ticket-head-actions{overflow-x:auto;flex-wrap:nowrap;max-width:100%;padding-bottom:4px}.ticket-tabs{overflow-x:auto}.stage-strip{max-width:none;overflow:auto}.toolbar.lightbar{flex-direction:column;align-items:stretch}.calendar-grid{min-width:720px}.calendar-shell{overflow:auto}}
@media(max-width:520px){.app-shell{grid-template-columns:54px minmax(0,1fr)}.rail{width:54px}.top-header{height:56px}.icon-btn{width:34px;height:34px}.main{padding:10px}.hero-head h1,.section-head h1{font-size:24px}.kpi{min-height:90px}.kpi strong{font-size:32px}.ticket-workspace{width:100vw;max-height:100vh;border-radius:0}.modal{padding:0}.ticket-layout{padding:10px}.detail-list dl{grid-template-columns:1fr}.comment-compose{flex-direction:column}}